Call Customer Care
Toll-free within Australia for general enquiries, tracking updates, and account support.
13 76 78
Mon–Fri: 8:00am – 6:00pm AEST
Headquarters
Australia Post National Headquarters and corporate administration centre.
111 Bourke Street, Melbourne VIC 3000, Australia
Melbourne GPO Precinct
Report a Scam
Received a suspicious text or email pretending to be Australia Post asking for fees?
Report Phishing / ScamSend us an enquiry
Complete this form and our national support team will respond promptly.
Frequently Asked Questions
Standard Parcel Post delivers within 2–5 business days for same-state deliveries, and 3–6 business days for interstate metropolitan areas. Express Post is delivered next business day within the national Express Post network.
If Safe Drop is eligible and you haven't opted out, your parcel will be placed in a safe spot on your premises. Otherwise, we'll leave a digital or physical notification card and take your parcel to the nearest Post Office or 24/7 Parcel Locker.
24/7 Parcel Lockers are free to use. When your parcel arrives, you will receive an SMS or app notification with a secure QR code and PIN. You have 48 hours to collect it at any time of day or night.
Official Australia Post SMS will appear in your sender thread as "AusPost" and will NEVER ask you to click a link to enter personal info, banking credentials, or pay unrequested redirection fees.