Our Accessibility Standard
We are dedicated to making our digital websites, applications, and physical outlets accessible to everyone, including people living with disabilities, seniors, and users of assistive technologies. Our online platforms are designed in accordance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
Visual Accessibility
High contrast color schemes, resizable text typography, keyboard navigation, and comprehensive image alt text descriptions.
Physical Access
Wheelchair ramps, wide clearance entryways, accessible parcel collection counters, and lower height counters in retail branches.
Relay & Auslan Support
Full support for the National Relay Service (NRS) for deaf, hard-of-hearing, or speech-impaired customers.
Assisted Communication Channels
National Relay Service (NRS): Call 133 677 (TTY / Voice) or 1300 555 727 (Speak & Listen) and ask for 13 76 78.
Translating and Interpreting Service (TIS): Call 131 450 for translation into over 150 languages.
Accessibility Feedback: Email accessibility@auspost.com.au with any feedback on our web tools.