Help and support Locations Track or search

Australia Post

Shop

Sending → Parcels Letters Packaging Stamps Parcel return Online postage labels Postage costs and delivery times Disruptions and updates Delivery speeds and coverage Sending guidelines

Receiving → Tracking service Parcel deliveries Mail redirection and mail hold PO Boxes and Private Bags MyPost AusPost app

Money and travel → Travel services Banking and bills Money transfers Prepaid cards

ID and document services → Passports and identity photos Licence services Property VOI Signature witnessing Tax file numbers Police checks

Quick Links

Track an item Postage calculator Locations & hours Find a postcode Mail redirection Help and support Disruptions & news

Business ideas blog

Learn how Australia Post is helping local businesses thrive. Plus, get the latest business news, tips and resources straight to your inbox.

Business insights and growth resources

Explore expert advice, practical tips, industry insights and real business stories to help your business grow, adapt and succeed.

Blog | 18 September 2026

Parcel Lockers at checkout: expert advice for merchants Australia Post

Parcel Locker expert Jacek Powalka shares practical advice for merchants – from making the option easy to find at checkout to handling returns and exclusions.
Employees packing customer orders

Blog | 15 September 2026

Black Friday fulfilment guide

Prepare for Black Friday and Cyber Monday with smarter forecasting, fulfilment, automation, delivery options and sustainable peak season logistics.
Blog | 10 September 2026

Why next-day delivery is the new standard

Discover how next-day delivery can help your business meet customer expectations, improve conversion and create a faster delivery experience.
Image supplied by Knobby

Blog | 09 September 2026

How Knobby gave customers more choice with a Shopify Plus switch

Knobby added Australia Post collection points with a simple Shopify Plus setup – giving customers more delivery choice and control. See how they did it.
Blog | 04 September 2026

How to create a Black Friday sale strategy that excites your customers

It’s one of the biggest shopping events on the calendar – so let’s take a look at how to create a Black Friday sale strategy that sends your customers into a shopping frenzy.
Locker Land attendee opening a Parcel Locker compartment at the Locker Land experience.

Blog | 31 August 2026

Parcel Lockers: Merchant and Host Insights Australia Post

Parcel Locker usage is up 20% year on year. See what merchants and hosts learned at Locker Land – and what it means for conversion, loyalty and foot traffic
Blog | 30 August 2026

How to package your online orders like a pro: Top tips for eCommerce businesses

Not sure where to start with packaging orders for your online business? Here are some helpful packaging tips to help your parcels arrive safely and quickly.
Blog | 30 August 2026

Ask me anything about … Parcel Lockers

We asked leading retailers, Oz Hair and Beauty and THE ICONIC, to share their experiences with offering Parcel Locker delivery to shoppers. From implementation to real-life business results and what their customers think of the offering, they break down what worked, what they learned.
Blog | 30 August 2026

AusPost app and Parcel Lockers

The combination of the AusPost app and Parcel Lockers helps customers stay in control of deliveries, reducing enquiries and building loyalty.
Blog | 24 August 2026

How THE ICONIC achieved 98% on-time delivery in Peak 2025

Discover how fashion leader THE ICONIC partnered with Australia Post to master the holiday rush, achieve a 98% on-time delivery rate and maintain customer trust during Peak 2025.
Blog | 10 August 2026

How THE ICONIC increased checkout conversions with Parcel Lockers

Discover how THE ICONIC boosted conversion with Parcel Locker delivery at checkout, reducing missed deliveries, cart abandonment and lifting NPS.
Blog | 04 August 2026

What Reddit reveals about delivery - and how to fix it

Real Reddit conversations show where delivery breaks down for shoppers - and the checkout fixes that reduce friction and lift conversion.
Blog | 04 August 2026

Parcel Lockers for eCommerce: when to offer them

A practical guide for merchants on when Parcel Lockers work, when they don't and how to set them up at checkout to help lift conversion and reduce friction.
Blog | 24 July 2026

Insights from the 2026 Online Retailer Conference

While customer expectations of delivery are being set by global marketplaces, Australian retailers have the opportunity to not only meet them, but exceed them.
Blog | 20 July 2026

MyPost Business vs eParcel Contract

Compare MyPost Business and eParcel Contract. Learn the benefits, use cases and when growing eCommerce brands should move to a different sending solution.
Blog | 14 July 2026

Checkout delivery options and Parcel Lockers drive conversion

Parcel Lockers at checkout help reduce missed deliveries, improve conversion and give customers the flexible delivery options they expect.
Blog | 13 July 2026

Ask me anything about…growing a business

Melbourne bedding brand, Sheet Society, share their first-hand experience of how growing businesses can scale with demand while also maintaining a positive employee experience.
Blog | 13 July 2026

Gabby Leibovich on starting a side hustle and building Catch

Thinking about starting a side hustle? Catch co-founder Gabby Leibovich shares lessons on launching, growing and scaling an eCommerce business.
Blog | 13 July 2026

Ask me anything about…creating a great checkout experience

Hear from Shaun Broughton, Managing Director, APAC and Japan at Shopify to find out how you can create a great checkout experience for your eCommerce store.
Blog | 13 July 2026

Ask me anything about…launching and growing an online store

Discover how to start and grow your online Shopify store including how to build trust with customers, essential information to display and how to prepare for your first order.
Blog | 13 July 2026

Ask me anything about…sending your first orders

Wesley Berryman, Postal Leader at Burnley Post Shop, shares his top tips and insights to help new businesses and start-ups get their sending off to a great start.
Blog | 23 June 2026

How delivery experience drives repeat sales

Discover how investing in your delivery experience can boost NPS, increase repeat sales and lift conversion.
Blog | 11 June 2026

What is Customer Lifetime Value (CLV)?

Learn how to calculate, measure, track and improve the lifetime value of a customer using a simple formula to power the performance of your business.
Blog | 03 June 2026

eCommerce Sale Event Guide: Next big online sales in Australia in 2026

Discover the next big sales in Australia in 2026. Plan key events and boost results with the free eCommerce Sale Event Calendar.
Blog | 23 April 2026

Early eCommerce peak season prep: A checklist

Get a head-start on planning for the eCommerce peak season with this checklist for online businesses.
Blog | 19 March 2026

How to sell online: a practical guide to online marketplace success

Learn how to sell online through an online marketplace. Compare 12 marketplaces including eBay, Bunnings, THE ICONIC and more. Get expert tips.
Blog | 19 March 2026

7 eCommerce trends you can’t ignore from the Australia Post eCommerce Report 2026

Explore online shopping trends from the Australia Post eCommerce Report, plus practical takeaways you can use to drive growth now.
Blog | 02 March 2026

eCommerce Guide: How to create a customer loyalty plan

Learn how to create a customer loyalty plan to drive repeat purchases. Explore types of customer loyalty programs and key metrics to measure.
Blog | 06 February 2026

Ask me anything about … Australia Post and Shopify integration

How Sage Avenue transformed its shipping workflow with the latest Australia Post and Shopify integration, saving time, cutting manual tasks and boosting customer trust.
Blog | 30 January 2026

Preparing your business for agentic commerce

Aussie shoppers are using AI agents like ChatGPT, CoPilot and Gemini. Is your business prepared for agentic commerce? Read our tips to prepare.
Blog | 19 January 2026

2026: What’s next for Australian brands?

Discover the next big sales in Australia in 2026. Plan key events and boost results with the free eCommerce Sale Event Calendar.
Blog | 30 October 2025

Australia Post Shipping Costs: Parcel rates, flat rate options & MyPost Business savings

Learn Australia Post parcel rates, flat rate options & MyPost Business savings to cut shipping costs for your online store.
Blog | 21 October 2025

What to expect this sale season

Exclusive data on how Aussies are planning to shop during the Black Friday sales period, and what to consider in your sales strategy.
Blog | 09 October 2025

Singles Day Sales: A global opportunity for Aussie eCommerce businesses

It’s the biggest online sale event in the world – is your business taking part in the Singles Day Sales? We share what it’s all about and how it could be your opportunity to attract new customers or expand internationally.
Blog | 22 September 2025

Returns with eParcel Contract: everything you need to know

Discover how Australia Post’s eParcel Contract service simplifies parcel returns with printer-less options and extensive drop-off locations, enhancing customer satisfaction and operational efficiency.
Blog | 26 August 2025

Your step-by-step guide: How to integrate Australia Post with Shopify

One of the easiest ways to manage and boost shipping efficiency is by integrating your Shopify store with your MyPost Business account. Here’s what that means, how to get it done and the benefits of an integration.
Blog | 25 July 2025

Afterpay Day: Tips and strategies to make the most of this big sale event

Twice a year, the Afterpay Day sale attracts millions of Australian shoppers. Find out how you can be a part of it, and how to make your brand stand out.
11 July 2025

Why free shipping is essential for eCommerce growth

From reducing cart abandonment to strengthening brand loyalty, here are 7 reasons free shipping is essential for eCommerce growth.
Blog | 09 July 2025

Why early prep wins: getting ahead of eCommerce peak season

Prepare early for peak eCommerce season. Discover delivery trends, search insights and the Australia Post products to boost your store’s performance during key sales.
Blog | 09 June 2025

Everything you need to know about MyPost Business

Whether you’re new to MyPost Business or want to scale up your knowledge, here are our tips for using the platform to save time and earn savings on parcel sending.
Blog | 04 June 2025

Ask me anything about … next day delivery

Oz Hair and Beauty share why offering next day delivery is a “no brainer” that contributes to their reputation as a top eCommerce retailer.
Blog | 20 May 2025

Integrate eBay with MyPost Business

Want to save time on shipping? Connect your eBay store with MyPost Business to automate labels, access discounted rates and improve efficiency.
Blog | 19 May 2025

How to integrate WooCommerce with MyPost Business

Want to save time on shipping? Learn how to connect your WooCommerce store with MyPost Business to automate labels, access discounted rates, and boost shipping efficiency.
Blog | 03 February 2025

10 sales strategies for mega sales events like Click Frenzy

Get the low-down on how to boost your eCommerce sales during mega sales events like Click Frenzy Mayhem.
Blog | 05 December 2024

How to choose the right delivery partner for your eCommerce business

When you’re deciding who to use as your eCommerce delivery partner, there are a few steps to help you make the decision that’s right for your business and your customers.
Blog | 06 November 2024

Top tips for printing your shipping labels

When it comes to printing shipping labels, there are a few ways to do it well. Here’s your guide to how to get it right, including which printer to use, how to make label printing faster and what to do when it isn’t going to plan.
Blog | 28 October 2024

Strategies to boost eCommerce success in the Boxing Day Sales

The Boxing Day sale period is highly anticipated by shoppers. Let’s take a look at why Boxing Day is thriving in eCommerce and how your business can plan for this big sale event.
19 August 2024

How AI can power your eCommerce business during peak

From accurate stock level forecasting to efficient customer query management, discover how AI can streamline your operations and enhance your customer experience during high-demand periods.
Blog | 19 July 2024

8 easy ways to create a high-converting online checkout experience

Want to boost the rate from consideration to conversion on your online store? Learn how to deliver an easy, positive and trusted experience on your checkout page.
Blog | 07 June 2024

Sending artwork by post: A guide for businesses

Shipping artwork can be a bit tricky because of varying shapes as well as fragility, but this guide will help you navigate the process.
Blog | 07 June 2024

Can you send seeds in the mail?

Learn how to send seeds in the mail around Australia, including interstate regulations, packaging tips, delivery options, and permit requirements to ensure your seeds arrive safely.
Blog | 28 May 2024

How to encourage customers to add Traditional Place names at checkout

Find out how your business can join the eCommerce retailers giving shoppers the option to include a Traditional Place name when shopping with them.
Blog | 29 April 2024

How to be part of the green eCommerce sales movement

Green eCommerce: it’s a growing trend led by a generation of mindful online shoppers. We take a look at how your business can provide great local and green online sales while staying true to your values.
Blog | 29 April 2024

The delivery difference: Winning at Vogue Online Shopping Night

Fashion customers have unique needs and delivery preferences. This round-up of VOSN tips and tailored delivery insights will have these shoppers coming back after the sales.
Blog | 29 April 2024

Shoppers are researching and saving for Black Friday early – are you ready for them?

From October, millions of shoppers are researching what they want to buy on Black Friday – so it’s never too early to start making plans to grab their attention.
Blog | 19 March 2024

6 online shopping trends set to shake up eCommerce in 2024

From recommerce to extended returns, online shopping is being reshaped by six key trends in 2024. Explore the trends and see what they could mean for your eCommerce business.
Blog | 19 March 2024

Is your business ready for the 'recommerce' revolution?

Fashion customers have unique needs and delivery preferences. This round-up of VOSN tips and tailored delivery insights will have these shoppers coming back after the sales.
26 February 2024

How to accurately calculate your parcel postage

It can be tricky figuring out the right postage when you're sending parcels of different shapes, weights and sizes. Our simple guide can help.
Blog | 03 January 2024

The eCommerce trends to help your business thrive in 2024

Explore five of the eCommerce trends set to dominate the year ahead in online shopping – from AI to new ways to shop online and the very latest in personalisation.
04 December 2023

Frequently asked questions about FAQs – including why your website should have one

What are FAQs and how can they benefit your business? We explore how to create a FAQ page that can help save you time and even lead to increased sales.
Blog | 31 October 2023

Returns 101: your guide to eCommerce returns

A straightforward eCommerce returns process is crucial for online retailers. We explore the latest stats and tips for setting up your own store’s return policy.
15 September 2023

5 ways to nail the delivery experience for your customers

zDo you know what your customers want when it comes to deliveries? Australia Post shares five ways to nail the delivery experience.
Blog | 26 June 2023

How to automatically create shipping labels

This helpful guide will explain how to automatically create shipping labels for your online orders to save time on sending.
10 May 2023

The future of eCommerce: a forecast for online retail

What does the future of eCommerce hold for Australian retailers? We explore where online shopping is heading, using the latest retail data.
Blog | 06 April 2023

“It saves us an hour every day”: The benefits of MyPost Business integrations

A simple integration between MyPost Business and your choice of Australia Post eCommerce partners can help you save time on sending – here’s how.
Blog | 28 February 2023

Cashback for eCommerce businesses: the pros and cons

Cashback apps and websites have grown in popularity with shoppers and retailers. We look at the pros and cons of cashback apps for eCommerce businesses.
Blog | 18 November 2022

Sending food or fragile items? Read our packaging guidelines first

Fragile items and food have special rules when it comes to postage in Australia. Here’s what you need to know about Australia Post packaging guidelines.
Blog | 18 November 2022

You can use your own packaging with Australia Post – here’s how

Can you use your own packaging with Australia Post? Yes! Here are the guidelines to follow that will make your delivery stand out from the crowd.
Blog | 18 November 2022

How to post a package with Australia Post: the dos and don’ts

Here’s a quick checklist of dos and don’ts to keep in mind when planning how to post a package for your eCommerce business.
Blog | 06 September 2022

Posting plants: which varieties to send by mail

If you’re selling products online, you’ll need ways to collect payments. We explore 7 popular methods including credit cards, crypto and PayPal.
Blog | 06 September 2022

Sending plants in the mail: here's how

Are you in the plant business? Tap into the boom in online plant sales with our handy guide to sending plants in the mail in Australia.
Blog | 02 August 2022

7 popular payment options for your online store

If you’re selling products online, you’ll need ways to collect payments. We explore 7 popular methods including credit cards, crypto and PayPal.
Blog | 12 July 2022

Want to sell online? Your guide to getting started with eCommerce

Do you want to sell things online? Not sure where to start? Here’s everything you need to know about setting up an online store and how to sell online.
Blog | 02 June 2022

Direct from eBay: 5 tips for sending

Here are eBay’s top tips for delivering a great experience for your buyers, so you can keep bringing them back for more.
Blog | 21 October 2021

3 ways Starshipit integration helps order fulfilment

Find out how to streamline your fulfilment with Starshipit’s integration to MyPost Business.
17 June 2021

Honouring Australia's local business heroes

Meet two of our Local Business Hero program winners - Happy Hubble and Red Sparrow Tea Company - who have built strong ties with their communities around Australia.
28 May 2021

How KG Group improved their delivery experience

How increasing first time delivery helped improve KG Group’s delivery experience.
Blog | 28 May 2021

How Unearthed Crystals delivers ‘positive’ energy to the front door

Online retailer Unearthed Crystals ensures a positive delivery experience with fast, free shipping, along with beautiful, eco-friendly packaging.
Blog | 28 May 2021

How Artisanale Chocolate delivers a sweet experience

When Artisanale Chocolate quickly adapted to online selling, it needed the right packaging to deliver its delicious goods.
Blog | 28 May 2021

How Booktopia delivers on expectations

How setting the right delivery expectations can lead to better customer satisfaction.
Blog | 17 May 2021

Retropilot takes flight with MyStamps

When RAAF pilot Flight Lieutenant James Tockuss designed his own personalised stamps, his enthusiastic following took their collections to new heights.
Blog | 17 May 2021

Building a thriving online community with Steph Pase

Steph Pase has grown her brand by building an engaged online community and says their support is what has helped her business grow.
Blog | 22 April 2021

Are you Australia's favourite online retailer?

It’s time to register your business for the Online Retail Industry Awards (ORIAS) People’s Choice Award 2021.
Blog | 14 April 2021

How Steph Pase Planners improves the delivery experience

Steph Pase shares how Australia Post helped her scale up order fulfilment to meet insatiable demand here and overseas, while improving the delivery experience.
Blog | 23 June 2020

From first click to last mile: the shift to omnichannel logistics

Australia Post supply chain expert Dr Carsten Sengpiehl discusses the advantages and challenges of omnichannel eCommerce fulfilment – and what it takes to make it really work.
Blog | 18 October 2017

4 easy digital payment tools for small businesses

Curious about digital payment options but not sure which is best for your business? From Apple Pay to Stripe, the days of counting cash are now a thing of the past.