Individuals
Australians want more choice, easier access and greater convenience, so we’re upgrading our delivery experience.
How Australia Post is changing
For more than 200 years, Australia Post has changed to meet the needs of Australians. Today, we’re building a modern Australia Post for a modern Australia, with more parcel delivery options, better support for businesses and communities, and a more sustainable national postal service.
Why Australia Post is transforming
Australia Post is modernising to respond to the way Australians now connect, send and receive. People are sending more parcels and fewer letters, while communities and businesses continue to rely on us for connectivity and eCommerce growth. We’re adapting our services so we can continue supporting customers, businesses and communities across Australia into the future.
Communities
In regional and remote Australia, the local Post Office remains an essential connection point. While our business may change, we’re maintaining the essential services these communities rely on.
Enterprises
We’re partnering with major businesses to provide best-in-class logistics, marketing, international delivery and supply chain support.
Small businesses
Businesses of all shapes and sizes rely on Australia Post to send parcels, access banking services and manage the logistics that help them launch, grow and scale.
What will change
We’re balancing financial strength with environmental responsibility and community impact, so we can continue serving Australians for generations to come.
For individuals
We’re offering new and more ways to send and collect parcels, including delivery to Parcel Lockers and Post Parcels locations. You’ll see:
- More Parcel Lockers across more locations offering 24/7 secure collection
- A more convenient postal network, providing the right services in the right places
- Faster deliveries, including on weekends and same-day
- A simple sending experience and easier parcel returns
- More choice at checkout with your favourite online retailers
- Better parcel tracking with the AusPost app, so you can manage deliveries in real time
For businesses
We’re powering eCommerce growth for Australian retailers by connecting them with customers across Australia and overseas. This means:
- Faster deliveries, including on weekends and same-day
- More targeted delivery and logistics options to help businesses reach customers
- An expanded delivery network, with more ways to send and collect parcels
- Building stronger partnerships with businesses with customised support
- A more financially sustainable letters service
- Improving the sending experience via a single customer portal
- Simple integration with Australia Post services
What changed under the 2024 postal reforms
Following extensive community consultation throughout 2023 and early 2024, the Australian Government’s reforms to the Australian Postal Corporation (Performance Standards) Regulations 2019 came into effect in April 2024. These changes included:
- The delivery of regular letters to every second business day
- An additional business day added to the estimated delivery timeframes for regular letters
- The removal of Priority Letters from postal regulations performance standards
- An update to the geographic classification of Australia Post retail outlets based on more modern census data
These reforms recognised that Australians are sending fewer letters and more parcels, and gave Australia Post more flexibility to keep providing a reliable national postal service.
Read more on the Australian Government website.
What future reform could look like
We want to keep building a modern Australia Post for a modern Australia. But as an essential national infrastructure, we can’t do it alone. We’ll be working together with all our stakeholders—customers, communities, licensees and our shareholders—to design a postal service that will serve Australia for generations to come.
Read about our history of innovation.
What won't change
We’re here for the long haul, which means some things won’t change. We’ll still:
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Support regional and remote communities with access to essential services and a physical presence
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Have you covered in city locations for the services you rely on most
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Support Australian businesses
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Invest in our team members, licensees and delivery partners
Frequently asked questions
Some services will be delivered differently or in different places, depending on local customer needs and community use. Australia Post will work with customers and communities to make sure they can still access the essential services they rely on. For most customers, changes will mean more choice, easier access and greater convenience.
In 2024 letter regulations changed so that letters are now delivered every second business day. This has helped us respond to the ongoing decline in letter volumes alongside the growth in parcels. You’ll continue to receive daily parcel deliveries, along with Priority and Express letter services.
We’ll continue to assess customer needs and the long-term sustainability of the letters service. Any future changes will require consultation and careful consideration of community impact.
Yes. Fewer letters are being sent which is costing Australians more to deliver. The way letters are delivered needs to change to be a more sustainable service.
Any future changes will require consultation and careful consideration by the Federal Government of community impact.
The local Post Office remains an essential connection point in regional and remote Australia. Australia. Post will continue to maintain access to the services communities rely on, including for people who cannot or choose not to engage digitally.
Australia Post is offering new and more ways to send and collect parcels, including delivery to Parcel Lockers and Post Parcels locations where customers want them. We’re also working hard to enable faster deliveries, including on weekends and same-day.
Yes. As part of our commitment to provide faster delivery and more convenient parcel collection, we are expanding the reach of our Parcel Locker network. If you’re unable to access your local Post Office within business hours, or be home at the time of delivery, our free 24/7 Parcel Lockers may be a convenient alternative. Find more information on our Parcel Lockers service.